FAQ

Why buy TimberTrail vs the competition?

Whereas many of the commercially available e-bikes are simply re-branded knock-off products that can be found on open markets, our products are personally designed and tested by us. Our all-wheel drive e-bike provides more power and features than the competition and at a fraction of the price. Don't just take our word for it, compare for yourself.

Why is all-wheel drive important?

All-wheel drive is crucial for both safety and performance. A single-wheel drive e-bike can lose traction and power on loose or slippery surfaces, or even on a slight incline. Our two-wheel drive system can power through mud, snow, sand, and hills with little or no slippage and less chance of a spinout or fall.

Why are your bikes so much cheaper than big brand competitors?

We started TimberTrail e-Bikes because, after shopping for ourselves, we did not feel that the quality and power of products on the market were worth the price. While our bikes are crafted with top-quality components and often exceed the build quality of our competitors, our direct-to-consumer business model enables us to keep our prices as low as possible. In other words, you're getting a better bike at the fraction of the cost because you are not paying for a television or internet influencer to sell our products. 

We firmly believe that all-wheel drive electric bikes can enhance your outdoor experience, and it is our pledge is to keep the price of our products as low as possible so that more people can enjoy the benefits of owning a high-quality e-bike. 

What is Walk/Mule mode?

Walk/Mulde mode can be used to navigate extreme terrain or to pull a fully loaded utility cart to an area where riding can be resumed. This feature is enabled by pressing the down button for approximately 3 seconds. Once selected, the bike can move forward in either rear-wheel or all-wheel drive mode, as selected. 

Can I ride my TimberTrail e-bike on public lands?

Yes. On 8/29/2019, Secretary of the Interior David Bernhardt signed order #3376 to allow electric bike access to all road and trails where traditional bicycles are allowed. E-bikes will now be treated like bicycles on lands managed by the Department of the Interior, as long as the rider is using the vehicle in pedal-assist mode.

I want to purchase a TimberTrail e-Bike, but I'm not sure which model to choose. Can you help?

There are several factors to consider when choosing the right model for you, including terrain, speed, body type, and intended use.

The Monster is our most powerful model, delivering an impressive 1750W output for unmatched speed and performance. The Beast is our standard model, providing 1500W AWD power that can effortlessly conquer challenging terrain; it is also considered to be street legal in most states, making it a versatile and practical choice for all types of riders. For riders with limited mobility, flexibility, or balance, the Beast ST provides the same specs as the Beast but on a step-through frame.

 

We understand that choosing the right e-bike can be overwhelming, and we are here to help. If you have any questions or concerns about which model would be best for you, feel free to reach out to us, and we will be happy to guide you through your purchase.

How long do the batteries take to charge?

Charging the batteries takes only 5-6 hours and can be done using a regular household outlet. While spare batteries are available for purchase, they are usually unnecessary, as our e-bikes have a long-lasting battery life. If you would like to purchase a spare, please reach out to us directly.